top of page

General Policies & Terms of Service

APPOINTMENTS

  • To schedule an appointment: please email, text, call, or book online.

  • Phone calls will be answered as soon as possible during business hours; a full schedule of appointment times can make it difficult to return calls immediately. 

  • We strive to provide the best services and respects the time requirements of clients, but appointment times may end up running long. We are here to help advise & take care of our clients, and sometimes that means a call or in-person appointment takes a bit longer than estimated.

  • Typical availability may be limited based on your schedule; we may be able to work with you if you request a very early or very late appointment time.

​

CANCELLATIONS & NO CALL/NO SHOWS

  • Normandy Nutrition strives to provide a fair and flexible cancellation policy in order to ensure business runs smoothly and can accommodate for unexpected situations for both clients and practitioners.

  • Last-minute cancellations, no text or no call/no show, and habitual rescheduling or cancellations are disruptive to business and disrespectful to other clients.

  • Habitual Cancellation:

    • A client who:​

      • cancels three appointments consecutively,

      • has five cancellations and/or reschedules, and/or

      • cancels or reschedules an appointment within 24 hours or less, three or more times in a calendar year must prepay for all future appointments for the remaining calendar year. This will be non-refundable.

  • No call/no shows will be charged for half the price of the scheduled session, which will be required to be paid on the next appointment. If this occurs twice in a calendar year, the client must prepay for all future appointments for the remaining calendar year. This will be non-refundable.

​

GIFT CERTIFICATES

  • Gift certificates are non-refundable, but do not expire.

  • Gift certificates cannot be used with other discounts or promotions.

​

PRICING 

  • Normandy Nutrition strives to provide affordable pricing for nutrition counseling & coaching and meal planning services.

  • Payment for services are non-refundable and due at the time of service.

  • Normandy Nutrition does not price match with services from other businesses.

  • A $35 fee will be applied to any bank check that does not clear and to any credit/debit card payment that is refused or voided from the issuing bank or card holder, this fee will be added to the next appointment scheduled for that client; excessive bounced checks and credit/debit card issues will result in prepaying for all future appointments or denial of service, prepaid services are non-refundable.

​​​

REFERRALS

  • Refer a new client to Normandy Nutrition and receive a 20% discount on your next appointment with us! 

  • Cannot be combined with any other promotion or discount. Referral discounts do not expire.

​

SOLICITATION

  • Normandy Nutrition does not allow:

    • on-site solicitation for products or services before, during, or after any appointments and/or

    • online solicitation, including but not limited to calling, texting, social media platforms including contacting the practitioner’s personal social media accounts, or any virtual contact whatsoever

  • Interested potential business opportunities for products, services, networking, etc: please contact Normandy Nutrition via phone or email during business hours

  • Consistent solicitations that void this policy may result in blocking of communications and/or termination of services

​

SPONSORSHIPS

  • If you are an athlete or health professional and are interested in Normandy Nutrition’s sponsorship programs please contact Normandy Nutrition during normal business hours to set up a consultation.

​​

If you have any questions about any of these policies, please contact us.

bottom of page